Waiting In Line For TIME WARNER Cheap Crap From China And Mexico to be fixed or replaced
By Dick Allgire Honolulu, Hawaii
The remote control for my Time Warner cable box went bad again. This
was the third time this year. And then right after it broke the cable box ?
let me be precise- the Scientific Atlanta Explorer 8300 DRV receiver also
crapped out within a couple of days.
So I had to drive to the local Time Warner service center (located
"conveniently" in Sears) to wait in line and trade in both of these
defective items. Take a number and sit there for 20 minutes. The actual
transaction doesn't take long, once you have waited in line. The people
behind the counter don't even ask what's wrong. They just take the defective
Mexican or Chinese electronic item and hand you a new one. They do it all
While I sat there waiting in line I watched five people, including
me, exchange defective boxes. It was like we were all in the same club,
sitting there with a small paper number in one hand and a defective Time
Warner cable box on our laps, waiting our turn. And we all traded them in
for new cheap boxes. When my number was finally called the ladies behind the
counter were stacking the defective boxes on shelves, while a guy was
unloading new ones from a cart.
I said, "These must be made in China."
He replied, "No, Mexico."
Oh, my apologies to China. The defective Time Warner "Atlanta
Explorer 8300" cable boxes were not made in China. They were shoddily
constructed in Mexico. It was the defective Time Warner remote controls that
were made in China. Mine were both bad and I traded each of them in.
I said to the folks behind the desk. "You know, I would rather pay a
bit more and have quality electronics built in America." They all nodded in
agreement. I felt sorry for them. It must be a boring job, having to sit
there all day and deal with angry people trading in their defective Time
Warner cable boxes from Mexico and broken remote controls from China.
I said to the guy stacking the defective cable receivers built so
poorly in Mexico, "You must have a warehouse full of these."
"We bring 'em in on pallets," he answered.
Before long I was on my way home with a brand new poorly constructed
Made in Mexico Atlanta Explorer 8300 cable box, and a soon-to-fail Made in
China remote control. Yippee! My high def TV is working again, and the
programming is every bit as good as the cable box and the remote control.
But I know I'll be back in line again at Sears real soon.
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